Last Update: Dec, 2025

 

1. Introduction & Agreement
Welcome to PawketPlace. These Terms of Use (“Terms”) govern your access to and use of the PawketPlace website, mobile application, and all related products, features, and services (collectively, the “Platform”).

 

By accessing or using the Platform, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please discontinue use immediately. These Terms apply to all users of the Platform, including free users, paid subscribers, and anyone accessing via web browser or mobile device.

 

2. Definitions

• “Platform”: The PawketPlace website, mobile app, software, and digital services.
• “Services”: All features provided via the Platform, including health reminders, behavioural diary, insights, scheduling tools, content, bookings, and pet-care management.
• “Subscription”: Paid plans that provide access to premium features.
• “User” / “you”: Any individual accessing or using the Platform.
• “User Content”: Any data, text, photos, notes, health logs, or other materials entered or uploaded by you.

 

3. Description of Services
PawketPlace offers an integrated digital pet care solution designed to assist pet owners in managing their pets’ health and wellness:

• Predictive Insights: We utilize data (such as health inputs, or historical records) to provide predictive analytics and insights into your pet’s health trends. These insights are for informational purposes only and are not guaranteed to be accurate or conclusive. They are intended to help you make better-informed decisions but are not a substitute for professional veterinary advice or diagnosis.
• Appointment Booking: The Platform allows you to search for and book appointments with Third-Party Providers (e.g. veterinary clinics or pet service professionals). PawketPlace acts solely as an intermediary in facilitating these bookings and does not provide the underlying veterinary or pet services​. Any contract for services is strictly between you and the Third-Party Provider, and we are not a party to those agreements.
• Digital Pet Health Records: PawketPlace enables you to store and organize your pet’s health information (such as vaccination records, medical history, or lab results) digitally. While we take reasonable care to preserve the integrity of your stored data, you are responsible for ensuring the accuracy and completeness of any information you upload. We do not verify medical records uploaded by you or third parties.
• Smart Pet Care Assistant: Our Platform may include an AI-driven or automated assistant that can answer pet care questions, send care reminders, or provide wellness tips. All information provided by the assistant is general in nature and for educational purposes. It does not constitute veterinary or medical advice and should not be relied upon for the diagnosis or treatment of your pet’s health conditions. Always consult a licensed veterinarian for serious concerns.

 

By using the Services, you acknowledge that PawketPlace is a facilitator of pet care information and connections, and not a veterinary clinic or emergency service. We do not guarantee that the Services or any Content will meet your expectations or achieve any specific result for your pet. We may update, enhance, or modify Services at any time to improve functionality, ensure compliance, or optimise user experience. Where changes materially affect paid users, we will provide notice.

 

4. Subscription Terms

Our Subscription offerings include monthly or annual billing cycles and may be accompanied by a 30-day free trial.

 

4.1 Free Trial

• New users may be eligible for a 30-day trial.
• At the end of the trial, your Subscription automatically converts into a paid plan unless cancelled.
• By starting the free trial, you authorise automatic billing when the trial ends.

 

4.2 Billing & Payment

• Fees are charged upfront at the start of each billing cycle.
• By subscribing, you authorise PawketPlace (or our payment provider) to charge your selected payment method.
• Prices are published on our Pricing page and may be updated with notice.

 

4.3 Auto-Renewal

• Subscriptions renew automatically unless cancelled before the renewal date.
• Renewal occurs at the then-current Subscription price.

 

4.4 Cancellation

• You may cancel any time via your account settings or by contacting support.
• Cancellation takes effect at the end of the current billing period.
• Your account will revert to the free tier after expiry.

 

4.5 Strict No-Refund Policy

PawketPlace operates a no-refund policy. This includes:

• No refunds for partially used billing periods
• No prorated refunds
• No refunds for accidental purchases or renewals
• No refunds for failure to cancel on time

Refunds for purchases made through the Apple App Store or Google Play must be requested through those platforms and are governed by their refund rules.

 

4.6 Payment Failures

If payment cannot be processed:

• We may suspend or terminate your Subscription
• You remain responsible for all outstanding charges

 

5. App Store Purchases & Compliance

If you subscribe through the Apple App Store or Google Play Store:

• The Subscription is governed by the store’s terms and policies
• Billing, renewal, and cancellation must be managed through your device settings
• PawketPlace does not control or handle refunds for store-processed payments

You agree to comply with applicable app-store terms in addition to these Terms.

 

6. Account Registration and Security

To access certain features of the Platform, you may be required to create a User account. You agree to provide truthful, current, and complete information during registration and to update such information to keep it accurate. You are responsible for maintaining the confidentiality of your account login credentials and for all activities that occur under your account. You must immediately notify PawketPlace of any suspected unauthorized use of your account or security breach. We are not liable for any loss or damage arising from your failure to secure your account credentials. Use of another person’s account is strictly prohibited. PawketPlace reserves the right to suspend or terminate your account if any information provided during the registration process or thereafter is or becomes inaccurate, false, or misleading, or if you are found to have violated these Terms.

 

7. User Obligations and Acceptable Use

When using the Platform and Services, you agree to comply with the following obligations and any applicable laws and regulations:

• Lawful Use: You shall use PawketPlace only for lawful purposes. Do not misuse the Platform in any manner that violates any law or regulation, including but not limited to the Singapore Computer Misuse Act (Cap. 50A) and the Cybersecurity Act 2018​. Prohibited activities include attempting to gain unauthorized access to the Platform or related systems, introducing viruses or malicious code, or otherwise interfering with the proper functioning of the Platform​.
• Truthful Information: You must not post or transmit any information that is untrue, fraudulent, or not your own. For example, you shall not misrepresent your identity, your pet’s identity/health status, or any other material fact. Any information you provide (including pet medical information or appointment details) should be accurate to the best of your knowledge​.
• Respect for Rights: You shall not upload or share content that infringes any third party’s intellectual property rights, privacy rights, or other legal rights​. This includes refraining from posting content (such as photos, documents, or data) that you do not have permission to use.
• No Harmful Use: You agree not to use the Platform to harass, abuse, defame, impersonate, stalk, threaten, or otherwise violate the legal rights of any other party (including other Users, PawketPlace staff, or Third-Party Providers). Similarly, you must not use PawketPlace to promote violence, discrimination, or illegal activities.
• No Commercial Exploitation: The Platform is for your personal pet care use. You shall not exploit the Platform or any Content for commercial purposes not expressly permitted by PawketPlace. This means you may not copy, distribute, license, or sell any Content obtained from the Services (other than your own User-provided content) without our prior written consent. You also must not frame or mirror our Site or Services, or resell use of the Platform to others, without permission​.

 

We reserve the right to investigate and take appropriate legal action against any violations of this Section, including terminating your account and reporting unlawful conduct to the authorities when required.

 

8. Privacy & Data Protection

PawketPlace complies with the Singapore Personal Data Protection Act (PDPA).

 

8.1 Data Collection & Use

We collect personal data and pet data necessary to deliver our Services. Use of the Platform constitutes consent for us to:

• Collect, store, and process data to operate the Platform
• Provide insights, reminders, and care tools
• Improve the quality of our algorithms and services
• Communicate with you regarding your account or updates

 

8.2 Data Retention 

Pet-care platforms are not regulated like human healthcare providers, but industry practice (AAHA/AVMA digital guidelines) supports a 12–24 month retention after account termination. Therefore:

• We retain your data for 12-24 months after account closure or Subscription expiry
• This supports continuity of care, audit trails, and user support
• After this period, data is securely deleted or anonymised
• You may request deletion sooner; we will comply unless obligated to retain data by law

 

8.3 Security

We implement administrative, physical, and technical safeguards to protect data. Despite these measures, no system is free from risk; you use the Platform at your own discretion.

 

9. User Content & Intellectual Property Rights

All content and materials available on the Platform, including but not limited to branding, UI/UX, design, text, graphics, logos, button icons, images, audio clips, video clips, software code, and databases (collectively, “Platform Content”), are the property of PawketPlace or its licensors and are protected by copyright, trademark, and other intellectual property laws. PawketPlace retains all rights, title, and interest in and to its intellectual property, including the “PawketPlace” name, logo, and all related product and service names, design marks, and slogans. You are not granted any rights in or to any PawketPlace intellectual property by implication or otherwise, except for the limited right to use the Platform in accordance with these Terms.

 

• Limited License: PawketPlace grants you a limited, revocable, non-transferable, and non-exclusive license to access and use the Platform and Platform Content for your personal, non-commercial pet care purposes, strictly in accordance with these Terms. You may not reproduce, distribute, create derivative works from, publicly display, publicly perform, republish, download, or transmit any Platform Content without PawketPlace’s prior written permission, except for your own User Content or as enabled by a share/download function within the Platform.
• User Content: You retain ownership of any content, data, or materials you upload or submit to the Platform in the course of using the Services (e.g., pet photographs, descriptions, health information, or other materials) (“User Content”). By uploading or submitting User Content, you grant PawketPlace a worldwide, royalty-free, sublicensable, and transferable license to use, host, store, reproduce, modify, adapt, publish, and otherwise process your User Content for the purposes of providing and improving the Services (for example, displaying the content to you in the app, analyzing health records to provide insights, deliver personalised Services or sharing information with a vet upon your request). We will not use your User Content for marketing or external purposes without your consent. You represent and warrant that you have all necessary rights to grant this license for any User Content you provide and that such content does not infringe or violate the rights of any third party. PawketPlace reserves the right, but not the obligation, to remove or disable access to any User Content that violates these Terms or that we deem objectionable in our sole discretion.

 

10. Third-Party Services and Links

The Platform may contain links to third-party websites or resources, or facilitate interactions with third-party services or providers that are not owned or controlled by PawketPlace. These are provided for your convenience only. For example, as part of appointment bookings or product recommendations, we might direct you to third-party platforms or integrate certain third-party tools. PawketPlace does not endorse any third-party sites or services and we are not responsible for the content, products, services, or information provided by third parties. If you access third-party websites or engage third-party services through our Platform, you do so at your own risk, and separate terms and privacy policies of those third parties may apply to you. PawketPlace is not a party to any transactions or disputes between you and any third party. You agree that PawketPlace shall not be liable for any loss or damage of any sort incurred as a result of your dealings with third parties. Any complaints, concerns, or questions you have regarding third-party products or services should be directed to the respective third-party provider.

 

11. General Disclaimer 

PawketPlace is NOT a veterinary service provider. The Services and Content provided through PawketPlace (including the predictive analytics, health suggestions, and responses from the smart pet care assistant) are intended for general informational and educational purposes only, and are not intended nor suited to be a substitute for professional veterinary advice, diagnosis, or treatment.

 

You acknowledge and agree that no part of the Platform’s content constitutes veterinary medical advice. PawketPlace is strictly a technology platform facilitating the storage and exchange of pet information and connecting pet owners with independent third-party veterinary professionals or other pet service providers​. We do not act as a veterinarian or other licensed animal healthcare professional, and using PawketPlace does not establish any veterinarian-client-patient relationship between you and PawketPlace.

 

Do Not Rely on Informational Content: While we strive to provide useful and accurate information, any health or wellness insights about your pet are inherently predictions or general guidance and may not account for all factors present in your pet’s condition. Always seek the advice of a qualified veterinarian with any questions you have regarding your pet’s health. Do not disregard professional veterinary advice or delay seeking it because of something you have read or interpreted on our Platform. If your pet is or may be experiencing an emergency or serious medical issue, contact a veterinarian or animal hospital immediately – our Platform is not intended for use in emergency situations.

 

You assume full responsibility for how you choose to use information obtained from PawketPlace. PawketPlace and its affiliates are not liable for any outcomes arising from your reliance on information obtained through the Platform. This includes any harm or loss to you or your pet that may result from following suggestions, forecasts, or guidance provided by the Platform. By using the Services, you expressly waive and release any claim that you may have against PawketPlace arising from the use of such information by you to the maximum extent permitted under applicable law.

 

11A. Behavioural-Triage Framework Disclaimer

The PawketPlace behavioural-triage framework is designed for informational and educational use across all cats and dogs. It does not provide medical diagnosis or  treatment and should never replace consultation with a licensed veterinarian or certified animal behaviourist. Behavioural patterns and alert thresholds are derived from recognised veterinary and behavioural references (AAHA, BSAVA, Fear Free®) and reviewed by certified professionals to support early observation and responsible decision-making for pet owners.

 

If your pet shows signs of pain, distress, or rapid deterioration, seek immediate veterinary attention. PawketPlace is not liable for decisions made without consultation from a licensed veterinarian or certified animal behaviourist.

 

12. Disclaimer of Warranties

Use at Your Own Risk: The Platform and all Services and Content are provided on an “as is” and “as available” basis without warranties of any kind, either express or implied​. To the fullest extent permitted by law, PawketPlace disclaims all warranties, express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranties that may arise from course of dealing or course of performance​. We do not guarantee that the Platform or Services will meet your requirements or expectations, or that they will be uninterrupted, timely, secure, or error-free​. We make no warranty that any results or insights that may be obtained from the use of the Services will be accurate or reliable, or that any defects in the Platform will be corrected.

 

No Guarantee of Service Providers or Third-Party Content: PawketPlace makes no endorsement or warranty about any Third-Party Provider or their services, or about any information or advice provided by third parties through the Platform. We do not warrant the quality, expertise, qualifications, availability, pricing, or any other aspect of services provided by veterinarians or other pet professionals that you may access via PawketPlace​. Interaction with any Third-Party Provider is at your own discretion and risk.

 

No Warranty on Data Integrity: While we endeavor to maintain the integrity and security of your data, we do not warrant that the Platform will be free of loss, corruption, attack, viruses, interference, hacking, or other security intrusions. You understand that any data (including personal data and pet health information) transmitted to or stored on the Platform is done at your own risk.

 

Jurisdictional Rights: If the law of a certain jurisdiction (including Singapore law) does not allow the exclusion of certain warranties, then some of the above exclusions may not apply to you. In such case, to the extent any warranties cannot be disclaimed, we limit the duration and remedies of such warranties to the shortest duration and the minimum extent permitted by applicable law​.

 

13. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall PawketPlace, its parent company, affiliates, officers, directors, employees, agents, partners or licensors (collectively, the “PawketPlace Parties”) be liable to you or any third party for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, loss of data, loss of goodwill, or other intangible losses, arising out of or in connection with: (a) your access to or use of (or inability to access or use) the Platform or Services; (b) any conduct or content of any other user or third party on the Platform (including any defamatory, offensive or illegal conduct of other users or third-party providers); (c) any Content obtained from the Services; or (d) unauthorized access, use, or alteration of your transmissions or content. This limitation of liability applies whether such claims are based in warranty, contract, tort (including negligence), strict liability, or any other legal theory, even if PawketPlace has been advised of the possibility of such damages​.

 

In particular, PawketPlace shall not be liable for any injury, illness, death, property damage, or other harm arising out of or related to the use of any information provided on the Platform or the provision of any services by a Third-Party Provider that you connect with through the Platform. We are not responsible for the actions, omissions, or malpractice of any veterinarians or pet service professionals who provide services to you, whether or not such professionals were contacted through our Platform.

 

Exceptions: Nothing in these Terms shall limit or exclude liability for any liability that cannot be excluded or limited by law (for example, certain liabilities under Singapore’s Consumer Protection (Fair Trading) Act, if applicable). However, in such cases, the liability of PawketPlace will be limited to the fullest extent permitted by law.

 

You acknowledge that the disclaimers and limitations of liability set forth in these Terms are material conditions for PawketPlace providing the Platform and Services, and that we have relied on these limitations in determining to enter into this agreement with you.

 

14. Indemnification

You agree to indemnify, defend, and hold harmless PawketPlace and the PawketPlace Parties from and against any and all claims, demands, actions, proceedings, investigations, liabilities, damages, losses, costs, or expenses (including reasonable attorneys’ fees and court costs on a full indemnity basis) arising out of or relating to:

• Your Use of the Services: Your activities in connection with using the Platform or Services, including any content you submit, post, or transmit through the Platform;
• Breach of Terms: Your breach or alleged breach of these Terms, the Privacy Policy, or any other agreements or policies referenced herein;
• Violation of Law or Rights: Your violation of any law, regulation, or third-party right (including any intellectual property, privacy, or proprietary right of any person or entity); and/or
• Third-Party Disputes: Any dispute or issue between you and any third party (including any Third-Party Provider or other user) that arises from your use of the Platform. For example, if you have a disagreement with a veterinarian or incur costs or damages in connection with a service obtained through PawketPlace, and any claim is made against any PawketPlace Party as a result, you will indemnify and hold us harmless from that claim.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you (without limiting your indemnification obligations with respect to that matter), in which event you agree to cooperate with our defense of such claim. You shall not settle any such claim or matter without the prior written consent of PawketPlace. This indemnification obligation will survive the termination or expiration of your relationship with PawketPlace and use of the Services.

 

15. Termination of Use

These Terms remain in effect unless and until terminated by either you or PawketPlace.

 

15.1 Termination by You

You may terminate these Terms at any time by:
(a) discontinuing all use of the Platform; and
(b) deleting your account through the in-app or website account deletion function, or by contacting us to request account closure.

Termination of your account will not entitle you to any refund of Subscription fees already paid.

 

15.2 Termination or Suspension by PawketPlace

We may, at our sole discretion and without liability, suspend or terminate your account or access to the Platform (in whole or in part) with or without notice if:

• you violate any provision of these Terms;
• your use poses or may pose a security risk, legal risk, reputational risk, or business risk to PawketPlace or any third party;
• we are required to do so by law, regulation, or governmental authority;
• fraudulent, abusive, disruptive, or harmful activity is detected;
• your Subscription payment fails and remains outstanding; or
• the Platform or any part of the Services becomes commercially impracticable or no longer viable.

Where reasonable, we will provide notice of suspension or termination, but we are not obligated to do so in urgent or high-risk circumstances.

 

15.3 Effect of Termination

Upon termination of your account or these Terms for any reason:
(a) all rights and licences granted to you under these Terms immediately cease;
(b) you must stop using the Platform and delete all local copies of the mobile application;
(c) any outstanding fees or charges owed to PawketPlace become immediately due and payable;
(d) your Subscription access will stop at the end of your current billing period (unless termination was due to non-payment or breach, in which case access may cease immediately).

 

15.4 Data Retention After Termination

Upon account closure:

• We will retain your personal and pet data for 12-24 months in accordance with our Privacy Policy to comply with legal obligations, resolve disputes, maintain audit integrity, and support business continuity.
• After the retention period, your data will be securely deleted or anonymised.
• You may request earlier deletion, subject to legal or regulatory retention requirements.

 

15.5 Survival of Provisions

The following Sections survive termination or expiration of these Terms:

• Intellectual Property
• Privacy & Data Protection (to the extent we retain data)
• No Veterinary or Behavioural Advice
• Disclaimers
• Limitation of Liability
• Indemnification
• Governing Law
• Dispute Resolution
• Any other provision which naturally survives termination

 

15.6 No Prejudice

Termination of your account or access to the Platform is without prejudice to any rights, remedies, claims, or defences available to PawketPlace under these Terms or at law. Termination does not affect any accrued rights, obligations, or liabilities of either party.

 

16. Governing Law and Jurisdiction

These Terms of Use (and any non-contractual obligations or disputes arising out of or in connection with them) are governed by and shall be construed in accordance with the laws of Singapore​, without regard to its conflict of law principles. You agree that any dispute arising from or relating to the subject matter of these Terms shall be subject to the exclusive jurisdiction of the courts of Singapore​. Notwithstanding the foregoing, PawketPlace retains the right to seek injunctive or equitable relief in any jurisdiction to prevent or stop intellectual property infringement or misuse of the Platform.

 

If you use the Platform from outside Singapore, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction. However, nothing herein shall be construed as subjecting PawketPlace to the laws or jurisdiction of any country or territory other than Singapore.

 

17. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be enforced to the maximum extent permissible to reflect the parties’ intent, and the remaining provisions of these Terms shall continue in full force and effect​. The invalidity or unenforceability of any particular provision of these Terms shall not affect the other provisions hereof, which shall remain in full force and effect.

 

18. No Waiver

No failure or delay by PawketPlace in exercising any right, power, or remedy under these Terms shall operate as a waiver of that or any other right, power, or remedy. No waiver by PawketPlace of any breach of these Terms shall be deemed to be a waiver of any subsequent breach. All waivers must be in writing to be effective.

 

19. Entire Agreement

These Terms of Use, together with our Privacy Policy and any other legal notices or guidelines published by PawketPlace via the Platform, constitute the entire agreement between you and PawketPlace concerning your use of the Platform and Services, and supersede all prior or contemporaneous communications, proposals, understandings, or agreements (whether oral or written) between us regarding the subject matter hereof. You acknowledge that you have not relied on any representations, promises, or agreements not expressly contained in these Terms.

 

20. Rights of Third Parties

Except as expressly provided in these Terms, a person or entity who is not a party to this agreement shall have no rights under the Contracts (Rights of Third Parties) Act (Cap. 53B) of Singapore to enforce any term of this agreement. Nothing in these Terms shall affect any right or remedy of a third party that exists or is available independently of that Act. The parties to this agreement may vary or rescind these Terms without the consent of any third party.

 

21. Changes to Terms

PawketPlace reserves the right to modify, update, or revise these Terms of Use at any time. If we make material changes, we will provide notice to you by posting the updated Terms on our website or through the Platform and updating the “Last Updated” date at the top. We may also notify you via the email associated with your account or through in-app notifications. Your continued use of the Platform after any such update constitutes your acceptance of the revised Terms. If you do not agree to the modified Terms, you must stop using the Platform. It is your responsibility to review the Terms periodically for updates.

 

22. Contact Us

If you have any questions, concerns, or feedback about these Terms or the Services, or if you need to contact us for any reason (including to report any violations of these Terms or to exercise your rights regarding personal data), please contact PawketPlace at:

PawketPlace Pte. Ltd. (Attn: Privacy)
Email: ops@pawketplace.com